Refund Policy

1. No Direct Bookings

Since Zennova does not process bookings directly, we do not handle refunds. Refund policies are determined by the property owners or managers.

2. Refund Eligibility

Refund eligibility depends on the cancellation policies set by the property you book. Generally, refunds may be available under the following conditions:

  • Cancellation within the allowed timeframe as per property rules.

  • Special circumstances such as medical emergencies (subject to verification).

3. Non-Refundable Situations

Refunds are generally not available in the following cases:

  • Last-minute cancellations outside the refund window.

  • No-show on the day of check-in.

  • Violation of property rules resulting in cancellation.

  • Unused stay days after check-in.

4. How to Request a Refund

If you are eligible for a refund, contact the property owner/manager directly through WhatsApp. Ensure you review their policies before booking.

5. Processing Time

Refund processing times vary depending on the payment method used. Please check with the property owner for estimated timelines.

6. Dispute Resolution

If there is a dispute regarding a refund, guests should communicate directly with the property manager. Zennova is not responsible for resolving financial disputes.

7. Policy Changes

Zennova may update this Refund Policy as needed. Customers should review policies before making inquiries or bookings.

8. Contact for Assistance

If you need help understanding refund terms, contact us via WhatsApp or email at support@zennovastays.in.